The Challenge
The multinational food company decided on Managed Services because they wanted ultimate control of their own processes. This model provided them the opportunity to adapt the software in a way most conducive to their business model. The company was keenly interested in Managed Services as it permitted them to have a Solution Architect (SA) on board. This enabled them to learn and understand the software and adjust their workflow as needed.
The Senior Manager of Packaging Graphics explained their motivation, noting, “When you implement software, the process is never done. You don’t want your processes to be stagnant, you want them to evolve. With Esko Managed Services, we have a solution expert on our team who really understands the software.”
The Solution
While a company may be experts in their workflow, having an assigned software expert is undoubtedly extremely helpful. This allows the company to do what it does best – accomplish their regular functions without having to worry about software related minutia. Managed Services is efficient, it reduces delays by facilitating the implementation of the company’s ideas through coordinated problem solving.
Managed Services helps us in three main areas. Getting the work done quickly, being adaptable, and looking for new areas of growth to make sure our workflows are flexible.
The multinational food company described the benefits of Managed Services as enhanced efficiency, increased flexibility, adaptable and innovative processes, and streamlined communication between the brand and the SA. “The system is awesome and specifically tailored to us. That’s why we wanted to have a solution architect that could be part of decisions and offer solutions.”
The Result
Managed Services is the perfect symbiotic relationship between the multinational food company and Esko solutions. It is a proactive rather than reactive approach to current processes and future possibilities. It allows for creative thought processes without the risk, effectively mitigating the worry associated with planning.
It’s important to have a person who understands your organization and learns your business. The only way to do that is to have someone you meet with regularly each week. Esko Managed Services provides this to us.
